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Printing Crystal Reports from the Scheduler

February 2nd, 2016 No comments

When trying to send a Crystal Report directly to a printer from the Ripplestone scheduler, you will need to change some settings to allow the scheduler service to have permissions to the printer.

Changing the Login for the Service

By default the Ripplestone scheduler runs as a local system account. This account usually doesn’t have permissions to print to network printers.

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To allow the service to have permissions to print, change the Log On to a user that does have permissions. This will require a re-start of the service.

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Install the Printer on the Ripplestone Server

To make sure that the server has the correct driver you will need to install the printer on the Ripplestone server.

By installing the printer, you should also get the printer to display in the drop down list of available printers. If the printer doesn’t display in the list you can type in into test box to the right of the dropdown.

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Make the Printer the default printer

If the Crystal Report has the No Printer option selected on the Page Setup dialog box, then the printer on the Ripplestone server will need to be selected as the default printer.

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If you cannot make the printer the default printer, then the No Printer option will need to be un-checked and the report will need to be re-published to Ripplestone. Once the report has been re-published it can be printed to any printer. This seems to be a limitation within the Crystal Reports Runtime Engine.

Printer Setting for Crystal Reports and Ripplestone

November 19th, 2010 No comments

When publishing a Crystal report to Ripplestone, it helps to change the printer settings for the report to use the No Printer option.

When you create a new Crystal Report you normally set the report to print on a local printer. While the report will run great for this printer it might not run when you publish it to Ripplestone and run the report using the web viewer.

A common message would be:

The page size was not large enough to format the contents of an object in the report.

Failed to export the report.

The reason for this error is that the web viewer has different margin and sizes that the printer that was selected and when the report is run it’s not able to fit in the new web viewer size.

To fix this problem open the Page Setup dialog box from within Crystal Reports and select the “No Printer (optimize for screen display)” option at the top of the box. Save the report and make sure that it can be run without an errors. If you get display errors then you can either change the margins on the Page Setup dialog box and/or change the layout of the report to fit within the new report dimensions. After you get everything working in the report you can re-publish the report to Ripplestone and it should be able to be displayed in the web viewer and the pdf viewer.

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